People & Processes

Our people work together for your satisfaction. Responsive local teams combined with dedicated central office management, support and carefully defined company-wide processes are committed to delivering for you.

Our Team is the Best

Pillow Logistics offers our customers one of the most experienced, knowledgeable and qualified management teams in the industry. Our executive team supports three regional managers who have responsibility over 18 facilities in 5 states. More than 185 employees system-wide serve Pillow Logistics customers as branch managers, supervisors, customer service representatives, dispatchers, fleet coordinators and warehouse clerks. Our management team averages more than 10 years of experience per person in the industry.

Our field management has logistics expertise and directs local employees and owner-operator drivers who are committed to your satisfaction. Driver training and compliance are fundamental components in our company's DNA. All shipments are transported in secured vehicles at all times. All Pillow Logistics employees and owner-operators are subjected to a rigid screening process including:

Pillow Logistics assures complete insurance coverage to meet or exceed our customers' requirements, and all owner-operators are covered with occupational accident insurance (OAI). Our owner-operator agreement includes the latest legal language designed to protect Pillow Logistics customers from legal proceedings resulting from driver error.

Our Processes

In addition to the recruiting, training and policies that Pillow Logistics maintains for its employees and drivers, we assure high levels of customer service and satisfaction through our operating procedures, such as:

Security is a Must

In addition to the secure transport we offer on every shipment, our facility:


Partnering with Customers

Pillow Logistics has built its reputation for service excellence by maintaining a personal touch. Our customers say we "go the extra mile." We say we are committed to delivering for you!

Some of the areas where our team will work one-on-one with you include:


Testimonials

"Pillow's proactive customer service make it possible for me to take care of our clients without continuous follow up or worry. They truly take an interest in our business and make every effort to exceed our expectations." - a Large, Multi-Unit Hospital

"It made our entire business more productive." - a National Payroll Company

"The value, both from a service and cost perspective, that Pillow brings to the table is unmatched in the state of Indiana." - a National Payroll Company

"Pillow Logistics has the flexibility to give us a tailor-made distribution solution." - a Global Pharmaceutical Company

"We are very happy with the consistently high levels of service and flexibility offered by Pillow Logistics." - a Large U.S. Law Firm

"I call you an average of once a week! You have never let me down on any of my emergencies - keep up the good work." - a State Lottery Association